Any grievance is only as good as the documentation provided. It is the duty of the local/area/state steward to collect any and all corroborating evidence, but where does one get that evidence? From the source, the grievant, and sometimes it just isn't there, and even the best of stewards can't win grievances without proper documentation. Each state is different, and each training steward has differing abilities to relay even the most basic information. I know when I got into the trade, it was a matter of being thrown to the wolves and fending as best you can. OJT is certainly one method of learning, but it does not afford the grievant the best representation possible. The Crisco Kid is right, steward training is better than it once was, but there is always room for improvement.