Remove stuck un-validated user?

6 messages

I, Valdes () Remove stuck un-validated user?

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Hi All, I have a Plone 3.3.1 that the mailhost wasn't setup
completely. I created a user and it gave me an error that the mailhost
email to send with was not setup. The notification message did not get
sent to the user but a user was created that has both reset password
and remove disabled. Therefore, I cannot delete them or reset their
password. How do I either delete this user and try again, or activate
this user?

-- IV

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Karl Johan Kleist () Re: Remove stuck un-validated user?

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This seems to be a known bug I'm afraid: https://dev.plone.org/plone/ticket/9640

I, Valdes wrote:

Hi All, I have a Plone 3.3.1 that the mailhost wasn't setup
completely. I created a user and it gave me an error that the mailhost
email to send with was not setup. The notification message did not get
sent to the user but a user was created that has both reset password
and remove disabled. Therefore, I cannot delete them or reset their
password. How do I either delete this user and try again, or activate
this user?

kcraig () Re: Remove stuck un-validated user?

Reply Threaded

Some javascript/style in this post has been disabled (why?)

Karl,
I agree, I have changed the priority to Critical. See ticket for details.

Valdes,
Have you tried deleting the user via the ZMI?
ie: Zope Management Interface (host:port/manage) ---> Plone (site name) --> acl_users --> users --> user[delete]

--Kelly

Karl Johan Kleist wrote:

This seems to be a known bug I'm afraid:
https://dev.plone.org/plone/ticket/9640


I, Valdes wrote:

Hi All, I have a Plone 3.3.1 that the mailhost wasn't setup
completely. I created a user and it gave me an error that the mailhost
email to send with was not setup. The notification message did not get
sent to the user but a user was created that has both reset password
and remove disabled. Therefore, I cannot delete them or reset their
password.  How do I either delete this user and try again, or activate
this user?

-- 
Kelly Craig
Earth Observing Laboratory | DIR
Web Developer
UCAR/NCAR
PO Box 3000
Boulder, CO 80307
FL1 - Rm. 2048
Ph: (303) 497-8825
Fx: (303) 497-2044
E-Mail: [hidden email]

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robert rottermann () Re: Remove stuck un-validated user?

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In reply to this post by I, Valdes

Ignacio Valdes schrieb:

> Hi All, I have a Plone 3.3.1 that the mailhost wasn't setup
> completely. I created a user and it gave me an error that the mailhost
> email to send with was not setup. The notification message did not get
> sent to the user but a user was created that has both reset password
> and remove disabled. Therefore, I cannot delete them or reset their
> password. How do I either delete this user and try again, or activate
> this user?
>
> -- IV
>
> ------------------------------------------------------------------------------
> Come build with us! The BlackBerry(R) Developer Conference in SF, CA
> is the only developer event you need to attend this year. Jumpstart your
> developing skills, take BlackBerry mobile applications to market and stay
> ahead of the curve. Join us from November 9 - 12, 2009. Register now!
> http://p.sf.net/sfu/devconference
> _______________________________________________
> Plone-Users mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/plone-users
>
>

in the zmi open acl_users
there you find source_users where you find all users. you can either delete them
od assign them new passwords.
also there is source_groups where you can edit groups and assign them members
robert

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I, Valdes () Re: Remove stuck un-validated user?

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In reply to this post by kcraig

Unfortunately the stuck users do not appear in the ZMI acl_users
folder. The validated users do. -- IV

On Oct 27, 11:41 pm, Kelly Craig <[hidden email]> wrote:

> Karl,
> I agree, I have changed the priority to Critical. See ticket for details.
>
> Valdes,
> Have you tried deleting the user via the ZMI?
> ie: Zope Management Interface (host:port/manage) ---> Plone (site name)
> --> acl_users --> users --> user[delete]
>
> --Kelly
>
>
>
> Karl Johan Kleist wrote:
> > This seems to be a known bug I'm afraid:
> >https://dev.plone.org/plone/ticket/9640
>
> > I, Valdes wrote:
>
> >> Hi All, I have a Plone 3.3.1 that the mailhost wasn't setup
> >> completely. I created a user and it gave me an error that the mailhost
> >> email to send with was not setup. The notification message did not get
> >> sent to the user but a user was created that has both reset password
> >> and remove disabled. Therefore, I cannot delete them or reset their
> >> password. How do I either delete this user and try again, or activate
> >> this user?
>
> --
> Kelly Craig
> Earth Observing Laboratory | DIR
> Web Developer
> UCAR/NCAR
> PO Box 3000
> Boulder, CO 80307
> FL1 - Rm. 2048
> Ph: (303) 497-8825
> Fx: (303) 497-2044
> E-Mail: [hidden email]
>
> ------------------------------------------------------------------------------
> Come build with us! The BlackBerry(R) Developer Conference in SF, CA
> is the only developer event you need to attend this year. Jumpstart your
> developing skills, take BlackBerry mobile applications to market and stay
> ahead of the curve. Join us from November 9 - 12, 2009. Register now!http://p.sf.net/sfu/devconference
>
> _______________________________________________
> Plone-Users mailing list
> [hidden email]://lists.sourceforge.net/lists/listinfo/plone-users

Scott Serr () Re: Remove stuck un-validated user?

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In reply to this post by kcraig

I had this exact problem about 3 weeks ago and had me seriously doubting
if I wanted to go with Plone. It makes it feel like a black box that
you can't get into. (the new admin/implementor experience is severely
affected by things like this)

I tried to delete the user with ZMI, but the "stuck" user was not
there. It's as if the user is in limbo in some other location. I asked
the Zope guys (on IRC) if there was an easy way to search the tree --
trying to help myself. The answer I got was no, and it felt even more
like a black box.

(I started over... I learned to backup often. And am still worried
about "wedging" issues taking me down.)

-Scott

Kelly Craig wrote: