Getting Started Site Admin Problem

[Bob W]

Some javascript/style in this post has been disabled (why?)

When I get to the 4^th step in the Getting Started instructions the MapGuide Site Administrator Login won’t accept the default user id “Administrator” and password “admin”.  I get an “Authentication failed. Please enter a valid username and password.” message.

 

I’ve removed and reinstalled the application, but the problem persists.  Does anyone have a suggestion about how to get around this problem?

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[Christy Nieman]

Have you checked to make sure that the MapGuide service is running? I
encountered this problem frequently under Windows 2000 - the service
wouldn't get started automatically on reboot.

Christy

Bob Weerts wrote:

>
> When I get to the 4^th step in the Getting Started instructions the
> MapGuide Site Administrator Login won’t accept the default user id
> “Administrator” and password “admin”. I get an “*Authentication
> failed. Please enter a valid username and password.” *message*.***
>
> * ***
>
> I’ve removed and reinstalled the application, but the problem
> persists. Does anyone have a suggestion about how to get around this
> problem?
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> mapguide-users mailing list
> [hidden email]
> http://lists.osgeo.org/mailman/listinfo/mapguide-users
>  

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[Bruce Dechant]

Hi,

The problem is that this error message is returned for any problem which includes when the server is not running. The current message isn't very helpful in the case where the server isn't actually running.

Can you please create a trac ticket for this defect so that it can be looked at?
Please see http://trac.osgeo.org/mapguide/

Thanks,
Bruce

-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of Christy Nieman
Sent: Wednesday, March 26, 2008 10:42 AM
To: MapGuide Users Mail List
Subject: Re: [mapguide-users] Getting Started Site Admin Problem

Have you checked to make sure that the MapGuide service is running? I
encountered this problem frequently under Windows 2000 - the service
wouldn't get started automatically on reboot.

Christy

Bob Weerts wrote:

>
> When I get to the 4^th step in the Getting Started instructions the
> MapGuide Site Administrator Login won't accept the default user id
> "Administrator" and password "admin". I get an "*Authentication
> failed. Please enter a valid username and password." *message*.***
>
> * ***
>
> I've removed and reinstalled the application, but the problem
> persists. Does anyone have a suggestion about how to get around this
> problem?
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> mapguide-users mailing list
> [hidden email]
> http://lists.osgeo.org/mailman/listinfo/mapguide-users
>

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[Bob W]

It appears Christy’s idea about MapGuide service running was the problem in this case.  I don’t know how mgserver.exe is being started, but I see it running where it wasn’t before.  (I have a useful program free program, Process Explore, which shows the processes that are running.)  Is there a procedure to start and stop mgserver?

With MapGuide running I can login to Site Administer.

Should I still open a trac ticket?

This solution has brought me to the next problem: loading the Sheboygan.mpg package.  I’ve downloaded Sheboygan.mpg, extracted the files and copied them into the C:\Program Files\MapGuideOpenSource\Server\Packages directory.  I can see the file in the directory via Explorer.  MapGuide Site Administrator – Manage Packages – Load Package displays a “No packages found.“ message, and no package names appear in the Configure Packages directory table.

Suggested solutions would be appreciated.

Bob W wrote:

When I get to the 4th step in the Getting Started instructions the MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[e-mail]
http://lists.osgeo.org/mailman/listinfo/mapguide-users

[Kenneth Skovhede, GEOGRAF A/S]

Some javascript/style in this post has been disabled (why?)

You can start/stop the service from the Services MSC just like all other services:
Start Menu -> Control Panel -> Administrative Tools -> Services

You you can describe and replicate the problem, please file a ticket.

When you download the MGP package with IE, it guesses that it is indeed a Zip file, and renames it.
You must take the entire zip file, and give it extension "mgp". Windows Explorer sometimes hides the extensions of files per default, so watch out for that.
When you have the MGP package, place the single file into the packages directory, and it will appear in the Site Administrator.


Bob W skrev:

It appears Christy’s idea about MapGuide service running was the problem in
this case.  I don’t know how mgserver.exe is being started, but I see it
running where it wasn’t before.  (I have a useful program free program,
Process Explore, which shows the processes that are running.)  Is there a
procedure to start and stop mgserver?

With MapGuide running I can login to Site Administer.

Should I still open a trac ticket?

This solution has brought me to the next problem: loading the Sheboygan.mpg
package.  I’ve downloaded Sheboygan.mpg, extracted the files and copied them
into the C:\Program Files\MapGuideOpenSource\Server\Packages directory.  I
can see the file in the directory via Explorer.  MapGuide Site Administrator
– Manage Packages – Load Package displays a “No packages found.“ message,
and no package names appear in the Configure Packages directory table.

Suggested solutions would be appreciated.




Bob W wrote:
  

When I get to the 4th step in the Getting Started instructions the
MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a
valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[hidden email]
http://lists.osgeo.org/mailman/listinfo/mapguide-users


    

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mapguide-users mailing list
[hidden email]
http://lists.osgeo.org/mailman/listinfo/mapguide-users

[Jackie Ng-2]

You can start/stop mgserver using the Services Applet in Administrative Tools. Or alternatively, you can run:

net stop "MapGuide Server v2.0"
net start "MapGuide Server v2.0"

Re: Trac tickets. I'm of the belief you should file tickets regardless of how trivial they are. Worst case: it gets closed and forgotten, best case: someone will actually look at it ;-)

- Jackie

Bob W wrote:

It appears Christy’s idea about MapGuide service running was the problem in this case.  I don’t know how mgserver.exe is being started, but I see it running where it wasn’t before.  (I have a useful program free program, Process Explore, which shows the processes that are running.)  Is there a procedure to start and stop mgserver?

With MapGuide running I can login to Site Administer.

Should I still open a trac ticket?

This solution has brought me to the next problem: loading the Sheboygan.mpg package.  I’ve downloaded Sheboygan.mpg, extracted the files and copied them into the C:\Program Files\MapGuideOpenSource\Server\Packages directory.  I can see the file in the directory via Explorer.  MapGuide Site Administrator – Manage Packages – Load Package displays a “No packages found.“ message, and no package names appear in the Configure Packages directory table.

Suggested solutions would be appreciated.

Bob W wrote:

When I get to the 4th step in the Getting Started instructions the MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[e-mail]
http://lists.osgeo.org/mailman/listinfo/mapguide-users

[Jackie Ng-2]

I didn't ask what version of MGOS you were running, so depending on what version, the service names are:

<= 1.1.0 - MapGuide Server
1.2.0 - MapGuide Server v1.2
2.0.0 - MapGuide Server v2.0

- Jackie

Jackie Ng wrote:

You can start/stop mgserver using the Services Applet in Administrative Tools. Or alternatively, you can run:

net stop "MapGuide Server v2.0"
net start "MapGuide Server v2.0"

Re: Trac tickets. I'm of the belief you should file tickets regardless of how trivial they are. Worst case: it gets closed and forgotten, best case: someone will actually look at it ;-)

- Jackie

Bob W wrote:

It appears Christy’s idea about MapGuide service running was the problem in this case.  I don’t know how mgserver.exe is being started, but I see it running where it wasn’t before.  (I have a useful program free program, Process Explore, which shows the processes that are running.)  Is there a procedure to start and stop mgserver?

With MapGuide running I can login to Site Administer.

Should I still open a trac ticket?

This solution has brought me to the next problem: loading the Sheboygan.mpg package.  I’ve downloaded Sheboygan.mpg, extracted the files and copied them into the C:\Program Files\MapGuideOpenSource\Server\Packages directory.  I can see the file in the directory via Explorer.  MapGuide Site Administrator – Manage Packages – Load Package displays a “No packages found.“ message, and no package names appear in the Configure Packages directory table.

Suggested solutions would be appreciated.

Bob W wrote:

When I get to the 4th step in the Getting Started instructions the MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[e-mail]
http://lists.osgeo.org/mailman/listinfo/mapguide-users

[Jason Birch]

Jackie wrote:
---------------------
Re: Trac tickets. I'm of the belief you should file tickets regardless of
how trivial they are. Worst case: it gets closed and forgotten, best case:
someone will actually look at it ;-)
---------------------

I agree with this, but it is important to put as much information into the ticket as possible so that, even if it is not immediately reproducible (and fixable) by the developers, additional reports can be correlated with the initial one to track down the variable that is causing the problem.

Jason

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[Bob W]

I received a helpful suggestion from Kenneth, GEOGRAF A/S about windows marking zipped downloads with a “.zip” extension.  Once I’d manually changed the extension to “.mgp” the load package worked.

Bob W wrote:

When I get to the 4th step in the Getting Started instructions the MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[e-mail]
http://lists.osgeo.org/mailman/listinfo/mapguide-users

[badgerseatfrogs]

I agree, this helpd me too. Perhaps it could be mentioned in the "Getting Started" text considering it could be a minor hurdle for beginners.

Bob W wrote:

I received a helpful suggestion from Kenneth, GEOGRAF A/S about windows marking zipped downloads with a “.zip” extension.  Once I’d manually changed the extension to “.mgp” the load package worked.

Bob W wrote:

When I get to the 4th step in the Getting Started instructions the MapGuide
Site Administrator Login won’t accept the default user id “Administrator”
and password “admin”.  I get an “Authentication failed. Please enter a valid
username and password.” message.

I’ve removed and reinstalled the application, but the problem persists.
Does anyone have a suggestion about how to get around this problem?

_______________________________________________
mapguide-users mailing list
[e-mail]
http://lists.osgeo.org/mailman/listinfo/mapguide-users