Expanding on Plone User Manual with additional use cases

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Khairil Yusof-4 () Expanding on Plone User Manual with additional use cases
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Getting them technically done is explained well in the existing manual,
and examples provided here as points at the end of this page:

http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view

I'm however getting common requests from different users, who seem to
have trouble converting it to their use cases.

The request for my users (government/NGO project websites) usually
revolve around "collaborative spaces" use cases.

* Joe want to put up drafts of documents for feedback (comments).

* Jane wants to create a wiki (usually they just mean enable Sharing)
  - container folder, wiki markup, enable comments (talk), history

* Joe and Jane, want to collaborate on a workshop event, where
  they would have a shared folder to collaborate on pages such
  as agenda, schedule, news, event item, photos and maybe video
  gallery
 
I'm wondering, is there a place (or need) on Plone.org for step by step
illustrated guide of examples in same style as the user manual to put
these up?

Would Examples in the existing manual to expand on the points at the url
mentioned in the manual be appropriate? They're kinda like programming
recipes, except for users.

I'm already working on these for my users, and would love to contribute
them to plone doc efforts if possible.

Regards


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Jeff Pittman () Re: Expanding on Plone User Manual with additional use cases
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Hi Khairil,

I think it would be great to incorporate those into the existing user manual in the "managing-content" area. If they won't fit within the existing pages, we could insert a page called "more examples" at that point.

Maybe you would want to contribute a "more examples" page to get the new examples going -- I would be glad to work with you to help insert it.

Jeff

Jeff Pittman
http://www.geojeff.org


On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <[hidden email]> wrote:
Getting them technically done is explained well in the existing manual,
and examples provided here as points at the end of this page:

http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view

I'm however getting common requests from different users, who seem to
have trouble converting it to their use cases.

The request for my users (government/NGO project websites) usually
revolve around "collaborative spaces" use cases.

* Joe want to put up drafts of documents for feedback (comments).

* Jane wants to create a wiki (usually they just mean enable Sharing)
 - container folder, wiki markup, enable comments (talk), history

* Joe and Jane, want to collaborate on a workshop event, where
 they would have a shared folder to collaborate on pages such
 as agenda, schedule, news, event item, photos and maybe video
 gallery

I'm wondering, is there a place (or need) on Plone.org for step by step
illustrated guide of examples in same style as the user manual to put
these up?

Would Examples in the existing manual to expand on the points at the url
mentioned in the manual be appropriate? They're kinda like programming
recipes, except for users.

I'm already working on these for my users, and would love to contribute
them to plone doc efforts if possible.

Regards


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Dylan Jay-4 () Re: Expanding on Plone User Manual with additional use cases
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I was talking to a guy in the drupal community the other day and  
they've recently restructered their docs. One thing they use a lot of  
is "Site recipes". Howtos on how people solved particular problems on  
particular sites. Given that such uses cases as described below could  
be many and varied, perhaps its a better idea for them to go into the  
upcomming wiki documentation area rather than manuals? Perhaps the  
concept of Site Recipe could fit well with us too, including buildout  
examples, permissions structure, and which 3rd party products were used.


On 28/03/2009, at 11:28 PM, Jeff Pittman wrote:

> Hi Khairil,
>
> I think it would be great to incorporate those into the existing  
> user manual in the "managing-content" area. If they won't fit within  
> the existing pages, we could insert a page called "more examples" at  
> that point.
>
> Maybe you would want to contribute a "more examples" page to get the  
> new examples going -- I would be glad to work with you to help  
> insert it.
>
> Jeff
>
> Jeff Pittman
> http://www.geojeff.org
>
>
> On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <kaeru@inigo-
> tech.com> wrote:
> Getting them technically done is explained well in the existing  
> manual,
> and examples provided here as points at the end of this page:
>
> http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view
>
> I'm however getting common requests from different users, who seem to
> have trouble converting it to their use cases.
>
> The request for my users (government/NGO project websites) usually
> revolve around "collaborative spaces" use cases.
>
> * Joe want to put up drafts of documents for feedback (comments).
>
> * Jane wants to create a wiki (usually they just mean enable Sharing)
>  - container folder, wiki markup, enable comments (talk), history
>
> * Joe and Jane, want to collaborate on a workshop event, where
>  they would have a shared folder to collaborate on pages such
>  as agenda, schedule, news, event item, photos and maybe video
>  gallery
>
> I'm wondering, is there a place (or need) on Plone.org for step by  
> step
> illustrated guide of examples in same style as the user manual to put
> these up?
>
> Would Examples in the existing manual to expand on the points at the  
> url
> mentioned in the manual be appropriate? They're kinda like programming
> recipes, except for users.
>
> I'm already working on these for my users, and would love to  
> contribute
> them to plone doc efforts if possible.
>
> Regards
>
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/plone-docs
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/plone-docs


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JoAnna Springsteen () Re: Expanding on Plone User Manual with additional use cases
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Unless it's standard, universal Plone stuff, it doesn't belong in the
manual itself.
However, I like the idea of documenting common issues and ways to solve them.

For now, submit them as Howto items. I think eventually we'll probably
keep such things in the community area.

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djay () Re: Expanding on Plone User Manual with additional use cases
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In reply to this post by Dylan Jay-4

Here's drupals site recipes.
http://drupal.org/handbook/site-recipes
Note all drupal's documentation is wiki now and I think site-recipes and howtos really do (as Joanna sugests) have to be in hte community section as these are the kind of thing that will get updated regularly. And may have different ways of achieving the same result which people should feel free to include as an alternative on the same page.

Dylan Jay-4 wrote:
I was talking to a guy in the drupal community the other day and  
they've recently restructered their docs. One thing they use a lot of  
is "Site recipes". Howtos on how people solved particular problems on  
particular sites. Given that such uses cases as described below could  
be many and varied, perhaps its a better idea for them to go into the  
upcomming wiki documentation area rather than manuals? Perhaps the  
concept of Site Recipe could fit well with us too, including buildout  
examples, permissions structure, and which 3rd party products were used.


On 28/03/2009, at 11:28 PM, Jeff Pittman wrote:

> Hi Khairil,
>
> I think it would be great to incorporate those into the existing  
> user manual in the "managing-content" area. If they won't fit within  
> the existing pages, we could insert a page called "more examples" at  
> that point.
>
> Maybe you would want to contribute a "more examples" page to get the  
> new examples going -- I would be glad to work with you to help  
> insert it.
>
> Jeff
>
> Jeff Pittman
> http://www.geojeff.org
>
>
> On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <kaeru@inigo-
> tech.com> wrote:
> Getting them technically done is explained well in the existing  
> manual,
> and examples provided here as points at the end of this page:
>
> http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view
>
> I'm however getting common requests from different users, who seem to
> have trouble converting it to their use cases.
>
> The request for my users (government/NGO project websites) usually
> revolve around "collaborative spaces" use cases.
>
> * Joe want to put up drafts of documents for feedback (comments).
>
> * Jane wants to create a wiki (usually they just mean enable Sharing)
>  - container folder, wiki markup, enable comments (talk), history
>
> * Joe and Jane, want to collaborate on a workshop event, where
>  they would have a shared folder to collaborate on pages such
>  as agenda, schedule, news, event item, photos and maybe video
>  gallery
>
> I'm wondering, is there a place (or need) on Plone.org for step by  
> step
> illustrated guide of examples in same style as the user manual to put
> these up?
>
> Would Examples in the existing manual to expand on the points at the  
> url
> mentioned in the manual be appropriate? They're kinda like programming
> recipes, except for users.
>
> I'm already working on these for my users, and would love to  
> contribute
> them to plone doc efforts if possible.
>
> Regards
>
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> Plone-docs@lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/plone-docs
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> Plone-docs@lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/plone-docs


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djay () Re: Expanding on Plone User Manual with additional use cases
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In reply to this post by Dylan Jay-4

Here's drupals site recipes.
http://drupal.org/handbook/site-recipes
Note all drupal's documentation is wiki now and I think site-recipes and howtos really do (as Joanna sugests) have to be in hte community section as these are the kind of thing that will get updated regularly. And may have different ways of achieving the same result which people should feel free to include as an alternative on the same page.

Dylan Jay-4 wrote:
I was talking to a guy in the drupal community the other day and  
they've recently restructered their docs. One thing they use a lot of  
is "Site recipes". Howtos on how people solved particular problems on  
particular sites. Given that such uses cases as described below could  
be many and varied, perhaps its a better idea for them to go into the  
upcomming wiki documentation area rather than manuals? Perhaps the  
concept of Site Recipe could fit well with us too, including buildout  
examples, permissions structure, and which 3rd party products were used.


On 28/03/2009, at 11:28 PM, Jeff Pittman wrote:

> Hi Khairil,
>
> I think it would be great to incorporate those into the existing  
> user manual in the "managing-content" area. If they won't fit within  
> the existing pages, we could insert a page called "more examples" at  
> that point.
>
> Maybe you would want to contribute a "more examples" page to get the  
> new examples going -- I would be glad to work with you to help  
> insert it.
>
> Jeff
>
> Jeff Pittman
> http://www.geojeff.org
>
>
> On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <kaeru@inigo-
> tech.com> wrote:
> Getting them technically done is explained well in the existing  
> manual,
> and examples provided here as points at the end of this page:
>
> http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view
>
> I'm however getting common requests from different users, who seem to
> have trouble converting it to their use cases.
>
> The request for my users (government/NGO project websites) usually
> revolve around "collaborative spaces" use cases.
>
> * Joe want to put up drafts of documents for feedback (comments).
>
> * Jane wants to create a wiki (usually they just mean enable Sharing)
>  - container folder, wiki markup, enable comments (talk), history
>
> * Joe and Jane, want to collaborate on a workshop event, where
>  they would have a shared folder to collaborate on pages such
>  as agenda, schedule, news, event item, photos and maybe video
>  gallery
>
> I'm wondering, is there a place (or need) on Plone.org for step by  
> step
> illustrated guide of examples in same style as the user manual to put
> these up?
>
> Would Examples in the existing manual to expand on the points at the  
> url
> mentioned in the manual be appropriate? They're kinda like programming
> recipes, except for users.
>
> I'm already working on these for my users, and would love to  
> contribute
> them to plone doc efforts if possible.
>
> Regards
>
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> Plone-docs@lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/plone-docs
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> Plone-docs@lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/plone-docs


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Jeff Pittman () Re: Expanding on Plone User Manual with additional use cases
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Upon further review, I see that Khairil's question brings to light a basic problem Darci and I faced on the user manual. We were working independently on various sections, while communicating back and forth frequently, but I recall that we acknowledged the challenge of structuring the parts, while managing to incorporate previous work effectively.

The section at the end of the "folder-view" page Khairil cited, is currently titled "Setting an Individual Content Item as the View for a Folder." Two scenarios are presented for using the Display View: for creating a custom folder hierarchy with author-managed links or graphics with links, and for using a folder as a file repository, with only one file published and the stale versions set as private.  The third bullet point here addresses the flexible nature and central role of Plone folders, but only touches a few angles.  These blurbs jump the gun on introducing more advanced concepts -- hence, Khairil's reference to this spot.

Meanwhile, Darci's "publication-workflow-and-collaboration/collaboration-through-sharing" page is good, covering a scenario wherein several users share a folder, but it lives several major sections downstream within the user manual beyond the finish of the basic "Managing Content" section. Darci describes the use of the "Can Add," "Can Edit," "Can View," and "Can Review" permissions in this page about the Sharing tab on folders. This treatment comes after sections on publication states and workflow.

I am thinking about the following significant changes to the flow and structure of the user manual to improve the order of presentation after the basic "Managing Content" section.

First, edit the bottom of the "Folder View" page, under the section "Setting an Individual Content Item as the View for a Folder" to describe only the basics, limiting the treatment to setting a single page as the default view for a folder, without saying too much about the implications. The three bullet points that describe usage scenarios would be removed. The reader would not be prompted to think too deeply about site structure, collaboration, and other things to come later. Scrub the other parts of the "Managing Content" section in this regard.

Second, move the entire section titled "Publication, Workflow, and Collaboration" to just after the existing, basic "Managing Content" section. Break the "Publication, Workflow, and Collaboration" content into two sections, one called "Site Structure and Content Publication" and the other called "Collaboration and Workflow." The sections would comprise:

Site Structure and Content Publication

Incorporate the essence of the blurbs removed from the bottom of the "Folder View" page into the introduction of this section -- Folders are the bread-and-butter of Plone, and can be used in a variety of ways, using the functions described in the previous section (the "Managing Content" section). Specifically, the functions treated would include the Display View of folders, basic publication states, publishing and retracting content, using date/time to control content visibility, more on versioning, controlling appearance of content within the navigation menu, etc. This section would _not_ address elements of collaboration and workflow.

Collaboration and Workflow

Start with an introduction to describe the breadth of things possible for collaboration and list scenarios. Incorporate Darci's existing page on the Sharing tab functions with new content along the lines Khailil described, wherein several other scenarios are described for basic collaboration. Include description of enabling comments. Give workflow the same treatment. First introduce the breadth of things possible and list scenarios. Expand the existing single page on workflow, then pick a few scenarios to expand for illustration. 

The remaining sections of the user manual would be:

Using Collections
Portlet Management
Next Steps

The section on "Portlet Managment" comes appropriately at the end, after first, a focus on folders and content, then collections, which are "smart folders," as you recall. Coverage would seem to "ramp up" to portlets.

The user manual, as I think of it, is more than a dry treatment of clicks and screenshots (it has to cover the basics, yes), but serves as an introduction for new users, as one port-of-entry, of sorts. We should optimize its coverage, leveraging the attention we have from the reader, to tweak the order of presentation and points made. Incorporating synoptic views of scenarios is important. They should not be full-blown "how-tos," but basic scenario descriptions, hopefully prompting the reader to say "Ah, I see...," or "I can see the potential here..." I think the reorganizing and slight expansion of content will pay off.

These changes would not be made to the 2.5 manual.

Jeff

Jeff Pittman
http://www.geojeff.org


On Sat, Mar 28, 2009 at 10:30 PM, djay <[hidden email]> wrote:


Here's drupals site recipes.
http://drupal.org/handbook/site-recipes
Note all drupal's documentation is wiki now and I think site-recipes and howtos really do (as Joanna sugests) have to be in hte community section as these are the kind of thing that will get updated regularly. And may have different ways of achieving the same result which people should feel free to include as an alternative on the same page.


I was talking to a guy in the drupal community the other day and
they've recently restructered their docs. One thing they use a lot of
is "Site recipes". Howtos on how people solved particular problems on
particular sites. Given that such uses cases as described below could
be many and varied, perhaps its a better idea for them to go into the
upcomming wiki documentation area rather than manuals? Perhaps the
concept of Site Recipe could fit well with us too, including buildout
examples, permissions structure, and which 3rd party products were used.


On 28/03/2009, at 11:28 PM, Jeff Pittman wrote:

> Hi Khairil,
>
> I think it would be great to incorporate those into the existing
> user manual in the "managing-content" area. If they won't fit within
> the existing pages, we could insert a page called "more examples" at
> that point.
>
> Maybe you would want to contribute a "more examples" page to get the
> new examples going -- I would be glad to work with you to help
> insert it.
>
> Jeff
>
> Jeff Pittman
> http://www.geojeff.org
>
>
> On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <kaeru@inigo-
> tech.com> wrote:
> Getting them technically done is explained well in the existing
> manual,
> and examples provided here as points at the end of this page:
>
> http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view
>
> I'm however getting common requests from different users, who seem to
> have trouble converting it to their use cases.
>
> The request for my users (government/NGO project websites) usually
> revolve around "collaborative spaces" use cases.
>
> * Joe want to put up drafts of documents for feedback (comments).
>
> * Jane wants to create a wiki (usually they just mean enable Sharing)
>  - container folder, wiki markup, enable comments (talk), history
>
> * Joe and Jane, want to collaborate on a workshop event, where
>  they would have a shared folder to collaborate on pages such
>  as agenda, schedule, news, event item, photos and maybe video
>  gallery
>
> I'm wondering, is there a place (or need) on Plone.org for step by
> step
> illustrated guide of examples in same style as the user manual to put
> these up?
>
> Would Examples in the existing manual to expand on the points at the
> url
> mentioned in the manual be appropriate? They're kinda like programming
> recipes, except for users.
>
> I'm already working on these for my users, and would love to
> contribute
> them to plone doc efforts if possible.
>
> Regards
>
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/plone-docs
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Plone-docs mailing list
> [hidden email]
> https://lists.sourceforge.net/lists/listinfo/plone-docs


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Khairil Yusof-4 () Re: Expanding on Plone User Manual with additional use cases
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> Site Structure and Content Publication
>
> Incorporate the essence of the blurbs removed from the bottom of the
> "Folder View" page into the introduction of this section -- Folders
> are the bread-and-butter of Plone, and can be used in a variety of
> ways, using the functions described in the previous section (the
> "Managing Content" section). Specifically, the functions treated would
> include the Display View of folders, basic publication states,
> publishing and retracting content, using date/time to control content
> visibility, more on versioning, controlling appearance of content
> within the navigation menu, etc. This section would _not_ address
> elements of collaboration and workflow.
>
> Collaboration and Workflow
>
> Start with an introduction to describe the breadth of things possible
> for collaboration and list scenarios. Incorporate Darci's existing
> page on the Sharing tab functions with new content along the lines
> Khailil described, wherein several other scenarios are described for
> basic collaboration. Include description of enabling comments. Give
> workflow the same treatment. First introduce the breadth of things
> possible and list scenarios. Expand the existing single page on
> workflow, then pick a few scenarios to expand for illustration.  

Thanks Jeff for making this clear and taking the time to review it.

I agree with the points raised in the your email regarding restructuring
the content as above especially Site Structure and Content Publication.
This is the part that my users have problems with when dealing with
Plone, especially those who have some experience with other CMS systems.

Some creative users get it, but most users I have seem to have problems
putting it all together. So one or two illustrated generic scenarios
that bring it all together I think are going to help.

I'll be working on documentation over the next two weeks, so I hope to
have some drafts to share for collaboration scenarios that could be
added.


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Dylan Jay-4 () Re: Expanding on Plone User Manual with additional use cases
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In reply to this post by Khairil Yusof-4

Here's drupals site recipes.
http://drupal.org/handbook/site-recipes
Note all drupal's documentation is wiki now and I think site-recipes  
and howtos really do (as Joanna sugests) have to be in hte community  
section as these are the kind of thing that will get updated  
regularly. And may have different ways of achieving the same result  
which people should feel free to include as an alternative on the same  
page.

     Dylan Jay-4 wrote:
     I was talking to a guy in the drupal community the other day and
     they've recently restructered their docs. One thing they use a  
lot of
     is "Site recipes". Howtos on how people solved particular  
problems on
     particular sites. Given that such uses cases as described below  
could
     be many and varied, perhaps its a better idea for them to go into  
the
     upcomming wiki documentation area rather than manuals? Perhaps the
     concept of Site Recipe could fit well with us too, including  
buildout
     examples, permissions structure, and which 3rd party products  
were used.


     On 28/03/2009, at 11:28 PM, Jeff Pittman wrote:

     > Hi Khairil,
     >
     > I think it would be great to incorporate those into the existing
     > user manual in the "managing-content" area. If they won't fit  
within
     > the existing pages, we could insert a page called "more  
examples" at
     > that point.
     >
     > Maybe you would want to contribute a "more examples" page to  
get the
     > new examples going -- I would be glad to work with you to help
     > insert it.
     >
     > Jeff
     >
     > Jeff Pittman
     > http://www.geojeff.org
     >
     >
     > On Sat, Mar 28, 2009 at 5:19 AM, Khairil Yusof <kaeru@inigo-
     > tech.com> wrote:
     > Getting them technically done is explained well in the existing
     > manual,
     > and examples provided here as points at the end of this page:
     >
     > http://plone.org/documentation/manual/plone-3-user-manual/managing-content/folder-view
     >
     > I'm however getting common requests from different users, who  
seem to
     > have trouble converting it to their use cases.
     >
     > The request for my users (government/NGO project websites)  
usually
     > revolve around "collaborative spaces" use cases.
     >
     > * Joe want to put up drafts of documents for feedback (comments).
     >
     > * Jane wants to create a wiki (usually they just mean enable  
Sharing)
     >  - container folder, wiki markup, enable comments (talk), history
     >
     > * Joe and Jane, want to collaborate on a workshop event, where
     >  they would have a shared folder to collaborate on pages such
     >  as agenda, schedule, news, event item, photos and maybe video
     >  gallery
     >
     > I'm wondering, is there a place (or need) on Plone.org for step  
by
     > step
     > illustrated guide of examples in same style as the user manual  
to put
     > these up?
     >
     > Would Examples in the existing manual to expand on the points  
at the
     > url
     > mentioned in the manual be appropriate? They're kinda like  
programming
     > recipes, except for users.
     >
     > I'm already working on these for my users, and would love to
     > contribute
     > them to plone doc efforts if possible.
     >
     > Regards
     >
     >
     >  
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